(iii) assesses TSC in terms of financial performance, competitiveness, service q

(iii) assesses TSC in terms of financial performance, competitiveness, service quality, resource utilisation,

flexibility and innovation and discusses the interrelationships between these terms, incorporating

examples from within TSC; and (10 marks)

(iii) The terms listed may be seen as representative of the dimensions of performance. The dimensions may be analysed intoresults and determinants.The results may be measured by focusing on financial performance and competitiveness. Financial performance