●Quality planning tools are often used to help plan effective quality management
●Quality planning tools are often used to help plan effective quality management activities.(71) is one of such tools, which involves comparing actual or planned project practices to those of other projects to generate ideas for improvement and to provide a basis by which to measure performance.
(71)A. Benchmarking
B. Quality metric
C. Quality checklist
D. Brainstorming
正确答案：A
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