AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorf
2021-05-06
AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthattheirexpectationsarenotbeingmetonthisproblem.WhatistheIBMrecommendedproceduretoensurethattherequestishandledappropriately？（）
A.Requesttochangetheseverityto1
B.RequesttospeaktotheDutyManager
C.Requesttoescalatetheproblemtodevelopment
D.RequestIBMtoclosetheincidentandreopentheincidentwithanothercall.
正确答案：参考B
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